Should a self respecting lift maintainance company know when to stop taking on clients? Sometimes the number of clients exceeds the number of engineers available to the company, wheter resident engineers, sub-contractors, or normal local employees, any company should know its limitations.
What we would consider a good aspect, or even indicator, for both the customer and the company itself is the response time. How long does it take a company to get an engineer to the customer from the moment an emergency call-out has been logged? Is this just a couple of hours, or is the average response time a lot higher?
On the one hand you might say that lift maintainance company's should be limited by a maximum response time. However, on the other hand it is the customer's responsibility to look for lift maintenance companies that suit their requests.
Does anyone agree or disagree?
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