Should a self respecting lift maintainance company know when to stop taking on clients? Sometimes the number of clients exceeds the number of engineers available to the company, wheter resident engineers, sub-contractors, or normal local employees, any company should know its limitations.
What we would consider a good aspect, or even indicator, for both the customer and the company itself is the response time. How long does it take a company to get an engineer to the customer from the moment an emergency call-out has been logged? Is this just a couple of hours, or is the average response time a lot higher?
On the one hand you might say that lift maintainance company's should be limited by a maximum response time. However, on the other hand it is the customer's responsibility to look for lift maintenance companies that suit their requests.
Does anyone agree or disagree?
Tuesday, 24 May 2011
Tuesday, 17 May 2011
ACE Lifts
Welcome to the recently started ACE Lifts blog!
This is where we will post more detailed information about our company, however the focus will mostly be on the lift & escalator industry in general.
By consistently posting interesting, amusing, and instructive stories we will try to keep the discussion within the industry going.
If you are interested in sharing this blog on twitter, please do so by clicking on the tweet button below.
This is where we will post more detailed information about our company, however the focus will mostly be on the lift & escalator industry in general.
By consistently posting interesting, amusing, and instructive stories we will try to keep the discussion within the industry going.
If you are interested in sharing this blog on twitter, please do so by clicking on the tweet button below.
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